July 10, 2016

FAQ

General

What is your radius of service?

        Our technicians will drive to repair, move, or deliver equipment in a 50 mile radius from our office, located in Maryland heights. However, if you are outside of that we will still offer our services at an extra charge of $1/mile.

Which manufacturers do you service?
  • Accell (Bremshey)
  • AFG (Johnson)
  • BH
  • Bodycraft
  • Bodyguard
  • BodySolid
  • Concept 2
  • Cybex
  • Fitness Showcase
  • Free Motion (Icon)
  • Hoist
  • Horizon (Johnson)
  • Icon
  • Inflight
  • Inspire
  • Landice
  • Life Fitness
  • LifeSpan
  • LifeCore
  • Magnum (Johnson)
  • Matrix (Johnson)
  • MedFit (Core)
  • Nautilus (Core)
  • Nordictrack
  • Icon
  • Proform
  • NuStep
  • Octane
  • PaceMaster
  • Parabody
  • Paramount
  • Precor
  • Promaxima
  • Schwinn
  • SciFit
  • Spirit
  • SportsArt
  • StairMaster (Core)
  • Star Trac (Core)
  • True
  • Tuff Stuff
  • Vectra
  • Vision (Johnson)
  • Waters

and many others!

Preventative Maintenance

What is included in a Preventative Maintenance service call?
  1. General Preventive Maintenance: Safety inspection which includes a thorough examination of weldments, seat supports, chains, pulleys, cables and a check for missing or worn hardware, etc. Upholstery items will be inspected for wear and tear, rips, cuts, and sharp edges. Mounting bolts will be checked for tightness.
  2. Lubrication: Applying lube to any necessary parts: chains, sprockets, rollers, guide rods, seat adjustments, threaded rods, pivot points and the like, where appropriate.
  3. Cleaning: Cleaning the inside of equipment where appropriate. e.g. Vacuuming motor compartments of treadmills or any units that have optical sensors. The usual housekeeping of the exterior will be the responsibility of the owner.
  4. Electrical Components and Electronics: Inspection of all line cords, power supplies, batteries and similar devices for safety and functionality. Examination of all electrical connections and wire insulation Test electronics and calibrate where necessary.
  5. Performance Test: After the preventive maintenance has been completed on a unit, it will be tested to insure the overall performance and functionality of that unit.
  6. Commercial Verification: Upon completion of the scheduled preventive maintenance visit, a completed checklist including a description of parts and repairs deemed appropriate will be given to the Owner’s representative. All necessary repairs and replacement parts must be approved by the Owner or the Owner’s representative.
Why do I need Preventative Maintenance?

        Most problems with fitness equipment are not apparent to an untrained eye, but many of them can be avoided if you have a professional routinely checking your equipment. Preventive maintenance minimizes the cost of upkeep by providing the option to repair items while the issues are minor. Worn or defective parts that are not replaced in time often results in damage to adjacent parts, motors or expensive electronics. We provide Contracts for customers who are interested in regular Preventative Maintenance at a discounted rate.

Rates

Rates for Delivery/Install

Delivery (within 50 mile radius of the warehouse, pick up charges not included)*

  • Cardio piece Delivery$150
  • 2nd Cardio Piece on Delivery$65
  • Bike Only Delivery$135
  • 900 MHz Upcharge$15
  • P80 Console/PVS Screen, Enseo/Settop Box Install$40
  • Home Gym (Including Smith Machines)$195
  • Single Stations$120
  • Additional Weight Stacks or Optional Attachments$80
  • Plate Loaded Strength (i.e. Hack squat)$175
  • Small item w/ delivery (Bench, Dumbbell Rack)$40
  • Take Away old Unit and Scrap w/ Delivery$65
  • Free Weight (When delivered with other product)$0.20/LB

Out of town deliveries that require an overnight stay will be charged for meals + accommodations.

*Outside of 50 mile radius there is a trip charge of $1 per mile, both ways.

Rates for Moving Equipment

Move Jobs (within 50 mi radius of warehouse or store)*

Between homes or inside home-$150 per hour with a one hour minimum

*Outside of 50 mile radius there is a trip charge of $1 per mile, both ways.

Rates for Service

Service call (within 50 mile radius of the warehouse)*

  • First call-$110 for the first hour, and $15 per 15 mins for additional time
  • Follow up call-$75, and $15 per 15 mins for additional time

*Outside of 50 mile radius there is a trip charge of $1 per mile, both ways.